GENERAL TERMS AND CONDITIONS

We would like to inform you that by using the website available at hangszoro.net, you as a customer (consumer) declare that you know and accept the following general terms and conditions. Please, if you wish to be a customer or an active user of the opportunities offered by our online store, please read our General Terms and Conditions carefully and only use our services if you agree with all of their points and consider them binding on you.

1. Operator data:

Name: Loudspeaker 2000 Kft.

Address and mailing address: József Havranek u. Székesfehérvár. 51. 8000

Tax number: 11450306207

Current company registration number: 07 09 004397

Registering company court: Company Court of Székesfehérvár Court Address: 8000 Székesfehérvár, Dózsa György út 1.

Phone number: +36 22 329 954

Email: info@hangszoro.net

Fax number: +36 22 329 954

Hosting provider: 3 IN 1 HOSTING Bt. 2310 Szigetszentmiklós, Brassó u. 4/A. Tel.: 06 21 200 0040 Fax: 06 24 998 626 e-mail: admin@megacp.com

Products manufactured by Mezőkövesd:

László Pázmándi / Ilona Márta Barczy

Mezőkövesd Varga Pál u. 1. 3400

TAX NUMBER: 57983152-1-25

REGISTRATION NUMBER: 57933229

Email: info@hangszoro.net

2. Purchaseable products and purchase goods, order information

The displayed products can only be ordered online. Additional products distributed by the Service Provider cannot be purchased through the Web Store. The displayed prices for the products are gross prices in forints, they include the statutory VAT, but they do not include the home delivery fee. No separate packaging costs will be charged. The detailed delivery tariff is part of these terms and conditions, under the Delivery conditions menu item.

In the Web Store, the Service Provider displays the name, description, and characteristics of the product in detail, and displays an illustration of the products. The illustrations displayed on the product data sheet may differ from the real thing. We are not responsible for the difference between the illustration displayed in the Webshop and the actual appearance of the product. If a promotional price is introduced, the Service Provider will fully inform Users about the promotion and its exact duration. The discounted gross prices of the products are indicated separately. The Service Provider reserves the right to change the price with the stipulation that the change does not affect the purchase price of the products already ordered.

In our online store, you can browse the available products and services by product category. In addition to the listed products, you can view a brief description, price, and other features of each product without the need for completeness. If you want to get more information about the product, click on the image or name of the product. You will then be taken to the product page, where you can get more detailed information about the product. If you need more detailed information, please contact the operator at the telephone number recorded in the operator's data.

3. Procedure of the order

A. You can place the product in the Cart by clicking the cart icon.

You can add products to the Cart without logging in, but you must log in before placing an order. You can only do this if you register. You can find the registration under the following menu item. If you are a registered customer but have forgotten your password, use the password login reminder. If you enter your registered e-mail address here, we will send you your password by e-mail. You can log in using the Login menu item. Enter your registered e-mail address and password here, then press the login button. If the login is successful, this window will display your registered e-mail address and the exit button, which you can use to leave the store.

B. You can check and edit the contents of the basket using the Basket menu item. It is possible to view and modify the quantity of the product in the basket that you wish to order, as well as to choose the payment and delivery method that suits you best, or to delete the given item. It is also possible to completely empty the basket. If you want to add more products to the basket, select the "continue shopping" button. If everything is in order and you have decided to place the order, you can finalize your order by pressing the Checkout button.

C. After you have finalized your order, we will send you an automatic confirmation containing your order details to the e-mail address you provided. If you do not receive such a letter, the system has not accepted your order. In such a case, please contact us, as already indicated, using the operator data.

The confirmation must be sent within 48 hours. If the e-mail confirming the arrival of the order is not received by the customer within 48 hours, the customer is released from the obligation of the offer and is not obliged to buy the ordered product or use the service.

Once we have processed your order, we will send you an Order Confirmation to the email address you provided. The product will only be delivered after this.

You can monitor the progress of your order until the order is closed using the Order tracking menu item. Here you can also find all the orders you have sent to our online store so far. Each order can be identified by a unique order number.

Orders placed in the online store (electronic order forms) are considered legal declarations made not in writing, but in the form of indicative behavior (clicking on an icon). Contracts are not filed, they are concluded only in electronic form and are not considered written contracts. Possible language of the contract: Hungarian.

4. Registration

If you want to make a purchase, you must also enter the data required for the purchase during the first purchase, such as your name, billing and delivery data, e-mail address, and your password for subsequent access. Before finalizing the registration, it is also necessary to accept the registration conditions. The system will confirm the registration by e-mail. The customer is obliged to keep the password he provides confidential. If the customer's unique identifier and password were correctly entered during the identification process, the customer's data fell into the possession of an unauthorized third party, the Data Controller does not assume responsibility for the resulting damages or disadvantages. By entering their e-mail address, users consent to the operator/service provider sending them technical messages. The operator deletes the registered data from the system upon request. For security reasons, the deletion request will only be valid if the deletion request is confirmed by the user by e-mail, so that it can be avoided that someone intentionally or mistakenly deletes something else from the registration database. Registration is identified by the e-mail address, so an e-mail address can only be registered once.

Registration does not entail any obligations.

5. Processing of orders

Orders are processed on working days during business hours until 11 a.m. It is also possible to place an order outside of the times indicated for processing the order, but if it is done after the specified time has expired, the order will only be processed on the following working day. The deadline for the fulfillment of the accepted order is a maximum of 3 working days from the confirmation for products in stock. In the event that the product is not in stock, it can take up to 4 weeks depending on manufacturability.

6. Method of payment of the price of the ordered product and the home delivery fee

Method of payment for the ordered product

Payment by bank transfer in advance: if we have already confirmed your order, you will find our bank account number and the order number in the confirmation e-mail, which must be referenced in the note / announcement section of the transfer. If the transferred amount is credited to our bank account, we will deliver the product with the courier service only after that.

Fulfillment in person: In this case, you pay the purchase price of the product in forints at the operator's headquarters/premises, either in cash or with a bank card.

Delivery by cash on delivery: The product is delivered by the MPL courier service commissioned by us to the address specified by you, where the price of the product or products according to the invoice must be paid to the courier in cash. In the case of a cash on delivery order, the cash on delivery fee is added to the delivery cost.

In the case of payment by cash on delivery, the ordered product must be paid in cash to the delivery person upon receipt of the package.

The final amount to be paid includes all costs based on the summary of the order and the confirmation letter. The invoice and warranty card are included in the package. Upon delivery, please inspect the package before the delivery person, and in case of damage or missing products, ask for a report and do not accept the package. We are unable to accept subsequent complaints without a protocol.

Home delivery rates

Our colleagues at the plant post the orders every week on Tuesday and Thursday, the following fees apply to packages:

https://hangszoro.net/delivery

7. Delivery deadline

In the case of products in stock, a maximum of 3 working days from the confirmation of the order. In the event that the product is not in stock for a maximum of 4 weeks.

8. Home delivery information

Orders received by our online store are delivered by MPL, Foxpost or GLS courier services. Packages are delivered on working days between 8 a.m. and 8 p.m. As a delivery address, it is advisable to enter an address where the courier can be received continuously during the specified time of day, and where they can ensure that the consideration for the shipment and the delivery fee, as well as the cash on delivery fee, are paid to the courier.

Only order the products you want if you can pay the fee to the courier when you receive the package. In the case of returned packages that have not been received, we charge the customer the cost of shipping and return shipping, and we can only resend the package if the consideration for the package is settled in advance.

If you have any further questions regarding the operation of our store, the ordering and delivery process, we are available at the contact details provided in the operator's data.

9. Information about postal delivery

You must report the loss, partial loss, damage, or destruction of the postal item immediately upon delivery on the delivery note. Failure to do so will result in loss of rights. In the absence of a delivery document, you must report the damage immediately to the delivery company with another document relating to the shipment within the time limit for forfeiture - that is, within 3 days from the date of delivery.

10. Right of withdrawal

Pursuant to the regulations of Government Decree 45/2014 on absentee contracts, the provisions of this point can only be applied to the customer who is considered a consumer (a natural person acting outside the scope of his profession, independent occupation or business activity). From the date of conclusion of the contract, within 14 working days of receipt of the ordered product, the consumer may withdraw from the contract without giving reasons, and may return the ordered product in unopened packaging. If the consumer exercises his right of withdrawal, he must communicate this to the operator in a clear written statement (by registered mail with return receipt or by e-mail). The declaration must be returned within 14 days. After receiving the cancellation statement, the operator is obliged to confirm it to the consumer immediately. In the event of cancellation, the consumer must return the ordered product to the operator immediately, but no later than 14 days from the date of notification of cancellation. The cost of the return is borne by the consumer.

If the consumer exercises his right of withdrawal, the operator shall immediately, but no later than within fourteen days of becoming aware of the withdrawal, refund the entire amount paid by the consumer as consideration, including the costs incurred in connection with the performance, including the delivery fee. The exception to this is if the consumer has chosen a mode of transport that incurs additional costs and is different from normal transport. The operator will refund the amount due to the consumer in the same way as the payment method used by the consumer. Based on the express consent of the consumer, the company may use another payment method for the refund, but the consumer may not be charged any additional fees as a result. The service provider does not have to fulfill its repayment obligation until the supplied product has been returned, or until the consumer has received creditworthy proof of the return of the product. In the event of a discrepancy between the two dates, the operator must take the earlier date into account.

The operator may demand compensation from the consumer for material damage resulting from improper use. Therefore, pay particular attention to the intended use of the product, as the consumer is responsible for compensation for damages resulting from improper use.

If the consumer exercises his right of withdrawal, in the case of a contract for the provision of services, after the start of performance, he is obliged to pay the company a fee commensurate with the service performed up to the date of notification of the cancellation to the company. The amount to be paid proportionately by the consumer must be determined on the basis of the total amount of the consideration established in the contract plus tax. If the consumer proves that the total amount determined in this way is excessively high, the proportional amount must be calculated based on the market value of the services performed up to the date of termination of the contract.

The consumer is not entitled to the right of withdrawal:

in the case of a non-pre-manufactured product, which was produced specifically at the request of the consumer, in accordance with his individual request based on the needs set by him,

in the case of a product for which the operator complies with the express request of the consumer, for urgent repair or maintenance work

Withdrawal/Cancellation declaration form

(fill in and return only in case of intention to withdraw/terminate the contract)

Addressee:

I/we, the undersigned, declare that I/we exercise my/our right of withdrawal/termination as stated below

With regard to the contract for the sale of product/s or the provision of the following services: (listing the type and number of products)

Date of conclusion of contract / date of acceptance:

Name of the consumer(s):

Address of the consumer(s):

Signature of the consumer(s): (only in the case of a statement made on paper)

Dated

11. Accessories warranty, product warranty

In the event of defective performance by the Seller, the Buyer may assert a warranty claim against the Seller.

In the case of a consumer contract, the Buyer may assert warranty claims for product defects that already existed at the time of delivery of the product within a 2-year statute of limitations from the date of receipt. After the two-year statute of limitations, the Buyer can no longer assert his accessory warranty rights.

In the case of a contract concluded with a non-consumer, the entitled party may enforce his warranty claims within a 1-year limitation period from the date of receipt.

The Buyer may - at his choice - request a repair or replacement, unless the fulfillment of the demand chosen by the Buyer is impossible or would involve disproportionate additional costs for the Seller compared to the fulfillment of another demand. If the repair or replacement was not requested or could not be requested by the Buyer, the Buyer may request a proportional delivery of the compensation or the Buyer may repair the defect at the Seller's expense or have it repaired by someone else or - in the last resort - withdraw from the contract. There is no room for cancellation due to an insignificant error.

The buyer may switch from the chosen accessory warranty right to another, but he is obliged to bear the cost of the switch, unless it was justified or the Seller gave a reason for it.

The Buyer is obliged to notify the Seller of the defect immediately after its discovery, but no later than within two months from the discovery of the defect.

The Buyer can assert his accessory warranty claim directly against the Seller.

Within six months from the completion of the contract, there is no other condition for asserting the accessory warranty claim other than the notification of the defect, if the Buyer proves that he purchased the product from the Seller (by presenting an invoice or a copy of the invoice). In such a case, the Seller is exempted from the warranty only if he disproves this presumption, i.e. proves that the defect of the product occurred after it was handed over to the Buyer. If the Seller can prove that the cause of the defect arose from a cause that can be blamed on the Buyer, it is not obliged to accept the warranty claim made by the Buyer. However, after six months from the date of performance, the Customer is obliged to prove that the defect recognized by the Customer was already present at the time of performance.

If the Customer validates his warranty claim with respect to a part of the product that is separable from the point of view of the indicated defect, the warranty claim is not considered valid for other parts of the product.

Product warranty

In the event of a defect in the product (movable object), the customer who is considered a consumer may - according to his choice - enforce the right or product warranty claim specified in the Accessories Warranty section. However, the consumer does not have the right to assert an accessory warranty claim and a product warranty claim at the same time, parallel to each other, due to the same defect. However, in the case of successful enforcement of a product warranty claim, the Buyer may assert his accessory warranty claim for the replaced product or repaired part against the manufacturer.

As a product warranty claim, the Consumer can only request the repair or replacement of the defective product, i.e. there is no possibility of monetary remedy, price reduction or cancellation, since no contractual relationship has been established between the manufacturer and the consumer, there is no contract. The Consumer must prove the defect of the product in the event of a product warranty claim.

A product is considered defective if it does not meet the quality requirements in force at the time it is placed on the market or if it does not have the properties described by the manufacturer.

The Consumer can assert his product warranty claim within two years of the product being placed on the market by the manufacturer. After this deadline, you will lose this right. After discovering the defect, the Consumer is obliged to notify the manufacturer of the defect without delay. An error communicated within two months of the discovery of the error must be considered communicated without delay. The Consumer is responsible for damage resulting from the delay in communication.

The consumer can exercise his product warranty claim against the manufacturer or distributor of the movable item (Seller).

The Civil Code pursuant to this, the manufacturer and distributor of the product are also considered manufacturers. The manufacturer, distributor (Seller) is only released from its product warranty obligation if it can prove that:

the product was not manufactured or marketed as part of its business activities, or

the defect was not detectable according to the state of science and technology at the time of placing it on the market or

the defect of the product results from the application of legislation or mandatory official regulations.

For the exemption, it is sufficient for the manufacturer or distributor (Seller) to prove one reason.

12. Warranty

151/2003 on the mandatory warranty for certain durable consumer goods in relation to the mandatory warranty for consumer goods. (IX. 22.) Government decree contains regulations. The (objective) scope of the decree only applies to the products sold within the framework of the new consumer contract concluded in Hungary and listed in the annex to the decree.

For the consumer durables listed in the annex to the government decree, the mandatory warranty is 1 year, however, in addition to the one year warranty provided by law, the Seller provides an additional 1 year warranty (voluntary warranty) for the products specified in the annex to the decree for those products for which this is separately indicated is on the product page. The starting date of the warranty is the day the product is handed over to the Consumer, or if the installation is carried out by the Seller or its representative, the day of installation. The Seller validates the warranty card attached to the product when the Consumer receives the product.

The defect is not covered by the warranty if its cause occurred after the delivery of the product to the Consumer, such as, for example, if the defect was due to improper installation (unless the installation was carried out by the Seller or his agent, or if the improper installation ranking can be traced back to an error in the user and management instructions) caused by improper use, disregard of the instructions in the user and management instructions, improper storage, improper handling, vandalism, elemental damage, natural disaster.

In the case of a defect covered by the warranty, the Consumer may primarily - at his choice - demand repair or replacement, unless the fulfillment of the chosen warranty claim is impossible, or if it would result in disproportionate additional costs for the Seller compared to the fulfillment of the other warranty claim, taking into account the value of the product in a faultless condition , the severity of the breach of contract and the harm caused to the Consumer by fulfilling the warranty claim.

If the Seller has not undertaken the repair or replacement, within the time limit corresponding to this obligation, he is unable to comply with the interests of the Consumer, or if the Consumer's interest in the repair or replacement has ceased, the Consumer may - at his option - demand a proportional reduction of the purchase price , you can correct the error at the Seller's expense yourself or have someone else correct it, or withdraw from the contract. There is no room for cancellation due to an insignificant error.

The repair or replacement must be carried out within an appropriate time frame, taking into account the characteristics of the product and the purpose expected by the Consumer, while protecting the interests of the Consumer. The seller must endeavor to carry out the repair or replacement within a maximum of fifteen days.

During the repair, only new parts may be installed in the product.

The part of the repair time during which the Consumer cannot use the product as intended is not included in the warranty period. In case of replacement (repair) of the product or part of the product, the warranty period starts again for the replaced (repaired) product (product part), as well as for the defect arising as a result of the repair.

The costs related to the fulfillment of the warranty obligation shall be borne by the Seller.

However, the consumer does not have the right to assert an accessory warranty and warranty claim, or a product warranty and warranty claim at the same time, parallel to each other, due to the same defect. Regardless of these restrictions, the Consumer is entitled to the rights arising from the warranty regardless of the rights defined in the Accessories Warranty and Product Warranty sections.

Validation of warranty and guarantee

The Buyer can indicate his warranty or guarantee claim for the purchased products in person at the operator's address, by e-mail or by telephone. In the event of warranty-related problems, the operator can provide accurate information. In the case of a warranty, the consumer is entitled to repair or replace the defective product free of charge within the warranty period. Warranty repairs cover failures resulting from manufacturing defects. The warranty conditions are valid together with compliance with the conditions in the user manual.

In the event of a product failure, you can get more information on what to do by contacting one of our contacts. The cost of returning the products is borne by the debtor. We do not accept packages sent by post, they are always returned to the sender. During the repair, the parts that are currently in stock are installed in the product.

13. Dealing with complaints

The goal of our online store is to fulfill all orders in good quality and to the complete satisfaction of the customer. If the Buyer still has a complaint about the contract or its performance, he can communicate his complaint to the e-mail address in the Contact menu or by letter. The Service Provider examines the verbal complaint immediately and remedies it as necessary. If the Customer does not agree with the handling of the complaint, the Service Provider will immediately record the complaint and its position on it and hand over a copy of it to the Customer. If it is not possible to immediately investigate the complaint, the Service Provider will record the complaint and hand over a copy of it to the Customer. The written complaint will be answered in writing by our online store within thirty days. He gives reasons for his position rejecting the complaint. He will keep a copy of the answer for 3 years and present it to the inspection authorities upon their request.

The Customer can also file a complaint with the Consumer Protection Department of the Technical Licensing and Consumer Protection and Employment Department of the Fejér County Government Office:

Address: 8000 Székesfehérvár, Mátyás király körút 6.

Phone: 06 (22) 501-626, 06 (22) 501-751

E-mail: fogyved@fejer.gov.hu

You can also initiate the procedure of the conciliation body operating alongside the county chambers of commerce and industry:

The Fejér County Conciliation Board, which operates alongside the Fejér County Chamber of Commerce and Industry

Address: 8000 Székesfehérvár Hosszúsétátér 4-6. Phone: +36 22 510-310 Fax: +36 22 510-312 E-mail: bekeltetes@fmkik.hu

Customer reception hours: Every Monday, Tuesday, Wednesday: 1 to 3 p.m

The Service Provider is obliged to cooperate in the conciliation board procedure.

ODR Link

The online dispute resolution platform is also at their disposal, which requires the e-mail address of our company, which is info@hangszoro.net.

The online dispute resolution platform can be used to resolve disputed issues, and the online dispute resolution platform can be used to resolve consumer disputes arising from online sales and service contracts.

ODR link: http://ec.europa.eu/odr

14. Data management

The operator keeps the personal data provided during the use of the online store confidential and does not disclose it to third parties, except in the case of its subcontractor. (Ex: courier service), this is necessary for the delivery of the order.

During browsing of the online store, technical information is recorded for statistical purposes. (IP address, duration of visit, etc.). The operator will only hand over this data to the authorities if it is legally justified and substantiated. Cookies must be enabled to use the service. If you do not want to allow the use of cookies, you can disable them in your browser settings. If cookies are disabled, certain elements of the service can only be used partially or not at all. A cookie is a file that the server sends to the user's browser and that is stored on the user's computer. No personal data is stored in the cookie. The data recorded during the order is used by the operator to fulfill the order. The data of the invoice created by the individual IT systems from the order placed on the pages of the online store is recorded with the data provided during the order placement and stored for the period specified in the accounting law in force. The data provided during the browsing of the online store or during the subscription to the newsletter provided during registration is treated confidentially by the operator, unsubscription can be requested at one of the contact details provided. You can request the deletion or modification of your data at any time in writing.

15. Other provisions

In matters not regulated in these general terms and conditions, the Criminal Code (Act V of 2013), in the case of consumer contracts, Act 45/2014 on contracts concluded between absentees. the provisions of the government decree are governing.