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10. Right of withdrawal
Pursuant to the regulations of Government Decree 45/2014 on absentee contracts, the provisions of this point can only be applied to the customer who is considered a consumer (a natural person acting outside the scope of his profession, independent occupation or business activity). From the date of conclusion of the contract, within 14 working days of receipt of the ordered product, the consumer may withdraw from the contract without giving reasons, and may return the ordered product in unopened packaging. If the consumer exercises his right of withdrawal, he must communicate this to the operator in a clear written statement (by registered mail with return receipt or by e-mail). The declaration must be returned within 14 days. After receiving the cancellation statement, the operator is obliged to confirm it to the consumer immediately. In the event of cancellation, the consumer must return the ordered product to the operator immediately, but no later than 14 days from the date of notification of cancellation. The cost of the return is borne by the consumer.
If the consumer exercises his right of withdrawal, the operator shall immediately, but no later than within fourteen days of becoming aware of the withdrawal, refund the entire amount paid by the consumer as consideration, including the costs incurred in connection with the performance, including the delivery fee. The exception to this is if the consumer has chosen a mode of transport that incurs additional costs and is different from normal transport. The operator will refund the amount due to the consumer in the same way as the payment method used by the consumer. Based on the express consent of the consumer, the company may use another payment method for the refund, but the consumer may not be charged any additional fees as a result. The service provider does not have to fulfill its repayment obligation until the supplied product has been returned, or until the consumer has received creditworthy proof of the return of the product. In the event of a discrepancy between the two dates, the operator must take the earlier date into account.
The operator may demand compensation from the consumer for material damage resulting from improper use. Therefore, pay particular attention to the intended use of the product, as the consumer is responsible for compensation for damages resulting from improper use.
If the consumer exercises his right of withdrawal, in the case of a contract for the provision of services, after the start of performance, he is obliged to pay the company a fee commensurate with the service performed up to the date of notification of the cancellation to the company. The amount to be paid proportionately by the consumer must be determined on the basis of the total amount of the consideration established in the contract plus tax. If the consumer proves that the total amount determined in this way is excessively high, the proportional amount must be calculated based on the market value of the services performed up to the date of termination of the contract.
The consumer is not entitled to the right of withdrawal:
in the case of a non-pre-manufactured product, which was produced specifically at the request of the consumer, in accordance with his individual request based on the needs set by him,
in the case of a product for which the operator fulfills the express request of the consumer during the operation, repair or maintenance work
Withdrawal/Cancellation declaration form
(fill in and return only in case of intention to withdraw/terminate the contract)
Addressee:
I/we, the undersigned, declare that I/we exercise my/our right of withdrawal/termination as stated below
With regard to the contract for the sale of product/s or the provision of the following services: (listing the type and number of products)
Date of conclusion of contract / date of acceptance:
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s): (only in the case of a statement made on paper)
Dated
