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Information regarding unclaimed packages
Please note that refusal to accept delivery or failure to collect a package does not constitute withdrawal from the purchase contract.
If the Customer fails to collect the Goods that were ordered and handed over for delivery, they breach the contract concluded with the Seller, under which they are obliged to accept the Goods and thereby acknowledge the Seller’s performance. In such a case, the Seller will attempt to re-deliver the Goods if this can be agreed with the Customer, but the repeated delivery is subject to the payment of an additional shipping fee.
If repeated delivery or communication with the Customer is unsuccessful because the Customer refuses to cooperate, the Seller is entitled to immediately terminate the contract due to breach of contract and to charge the Customer the costs of the failed delivery and return as a contractual penalty.
The Parties agree that communication regarding the termination of the contract may take place via the email address provided by the Customer when placing the order, and that the termination shall be deemed communicated at the time the termination notice becomes accessible in the Customer’s email account.
Along with the termination notice, the Seller will send the Customer a Pro Forma Invoice or Invoice electronically, with a payment deadline of 8 days, covering the shipping costs valid at the time the order was placed.
If the Customer fails to settle the shipping costs of the unclaimed package, the Seller will only accept and process any new orders if they are prepaid and the outstanding shipping costs are settled.
In the event of non-payment, the Seller will transfer the unsettled shipping costs to a debt collection agency. In this case, in addition to the amount stated on the previously issued invoice, all further costs incurred during the debt collection process shall be borne by the Customer.
If the product(s) had already been paid for in advance by bank transfer or credit card, the purchase price will be refunded to the Customer, reduced by the above-mentioned costs, in accordance with the Terms and Conditions.
